Privacy Policy

Last updated: May 2026  ·  VocatusAI  ·  vocatusai.com

VocatusAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vocatusai.com or use our services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and business name when you submit a form or book a demo call
• Business information — details about your business type, services, and booking systems provided during onboarding
• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs
• Communications — records of calls, texts, and chat conversations handled through our AI service on behalf of our clients
• Payment information — billing details processed securely through Stripe (we do not store full card numbers)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI answering and booking services
• Respond to inquiries and schedule demo calls
• Send appointment confirmations, reminders, and service-related communications
• Process payments and manage subscriptions
• Send periodic updates about VocatusAI services (you may opt out at any time)
• Comply with legal obligations

3. SMS Communications

By providing your phone number and engaging with VocatusAI or our client businesses, you consent to receive SMS messages related to appointment bookings, confirmations, reminders, and follow-ups. Message frequency varies. Standard message and data rates may apply.

To opt out of SMS communications at any time, reply STOP to any message. To request help, reply HELP. We will honor all opt-out requests promptly.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers — third-party tools we use to operate our service, including Vapi (AI voice), GoHighLevel (CRM and automation), Twilio (SMS and calling), Stripe (payments), and Google (calendar and email). These providers are bound by confidentiality agreements.
• Client businesses — when you interact with a VocatusAI-powered AI agent on behalf of a client business, your contact information is shared with that business to facilitate your appointment or inquiry
• Legal requirements — when required by law, court order, or governmental authority

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call transcripts and conversation logs are retained for up to 90 days unless otherwise required by law or requested by the client business.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted using SSL/TLS.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at hello@vocatusai.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

VocatusAI
Wilmington, NC
hello@vocatusai.com
vocatusai.com